Deposits and refunds

  • You can reserve your place in the build queue before we talk, with a deposit of 20% of the price: $44 (Website Handoff, founding rate), $60 (Website Handoff), $100 (SoulSite, founding rate), $120 (SoulSite), or $200 (App / PWA).
  • The deposit counts toward your first payment. It is not an extra fee.
  • Conditional refund: if I decide after our first conversation that I am not the right fit for your project, I refund the full deposit within 5 business days, to the card you paid with.
  • If you decide not to go ahead, for any reason, the deposit is not refunded. It paid for your held spot and my preparation time.
  • If you do not reply for 60 days after I reach out to start, your spot is released and the deposit is kept.

The queue

  • Projects start in the order deposits are paid.
  • Your client portal shows your place in the queue. When your turn comes, I contact you to schedule our first conversation.
  • Start dates are estimates. I will tell you through the portal if your spot moves.

Payments for Website Handoff and SoulSite

  • 50% to start, 50% at launch. If you paid a deposit, it is taken off the first 50%.
  • The scope is agreed in writing before the first invoice. Anything outside it gets its own quote before any work.
  • Your site goes live on your domain once the final payment is in.
  • App / PWA projects are quoted individually, starting at $1,000. Payment terms are set in the quote.

Founding rates

  • The first 5 clients of each service pay the founding rate: $220 for a Website Handoff, $500 for a SoulSite.
  • Founding spots go in the order deposits or first payments are made.
  • The rate applies to that project. New projects later are at the current price.

What you own

  • Once the final payment is in, your site, its code and all of your content are yours, and your domain stays in your name.
  • I may show your finished site in my portfolio. Tell me if you would rather I did not.

Support

  • The client portal is where you reach me for questions, fixes and changes.
  • I reply within 1 business day. Fixes usually take up to 3 business days, depending on the queue.
  • App / PWA clients, and anything that has waited 3 business days, go to the front of the line.

Care Plan

  • $33 a month for hosting management, updates, security monitoring and minor content changes each month.
  • Month to month. Cancel anytime; the plan runs to the end of the month you paid for.

Questions about any of this? Ask me, or write to cadetcruz333@gmail.com.